Customer Service

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Folkmanis®, Inc. is the manufacturer of Folkmanis® Puppets. We sell in bulk to businesses and retailers only. For help with retail orders, please contact the retailer with whom you made your purchase. If you made your purchase through the Quivers system on this website, please contact Quivers support for any questions on your order. For more information about retail orders placed through this website and Quivers, please see our F.A.Q.s.

CURRENT CUSTOMERS: How to place a wholesale order:

To order online or keep informed of our stock outages and status, download images for catalogs and websites, find out about new product releases, download product information, download our product safety certificates visit our Wholesale Customer Website by clicking here.

To place a wholesale order, or for information on your current business account with Folkmanis Puppets or for general wholesale customer service questions, please click here to contact Folkmanis Puppets Customer Service.

Our customer service department can be reached at (800) 654-8922 or (510) 658-7677.

Our office is open Monday through Friday 6:30 a.m. to 5 p.m. Pacific Time. Please have your Folkmanis Puppets account number ready when calling.

To place a wholesale order after our regular business hours, please order online, fax it in to us at (510) 654-7756, or email your order to Wholesale Orders.

NEW CUSTOMERS: How to become a customer:

If you are not yet a customer and are interested in reselling Folkmanis Puppets please click here to fill out our New Customer Form.

Order minimum is $200 to open an account and $200 per order.

After we've received your first order, you will be given your Customer Account Number. This can be found on your packing slip and Folkmanis® Invoice.

With your account number you can register for access to our Wholesale Customer website where you can: keep informed of our stock outages and status, download images for catalogs and websites, find out about new product releases, download product information such as SKUs, measurements and weights, and download our product safety certificates.

If you are a retailer you may call in your order at (800) 654-8922. Or order online, or fax or email your order. We ask that you fax or email in your first order.

Visa and MasterCard cards are the only credit cards accepted.

If your business is located in California or Washington State we require a resale certificate form with your first order.

We offer bulk purchase wholesale prices to schools and libraries as well. Our minimum of $200 per order must be met. If you wish to use our online wholesale ordering system, please visit this page. If you are not yet a customer please click here to fill out the online registration form .

Si quiere comunicarse en español hablar a la oficina y preguntar por Rosario, Oscar o Mark o por correo-electrinico Spanish Support.

Businesses can also mail in orders to Folkmanis at Folkmanis Puppets, PO Box 99471, Emeryville, CA 94662-9471

Catalogs and pricing information:

Individuals

You can obtain a Folkmanis Puppets retail mail order catalog and pricing information from the following mail order retailers:

• Puppets on the Pier in California at 1-800-443-4463

European retailers & individuals

Please contact Folkmanis Europe. You can also purchase online from Folkmanis Europe through Jochen Heil.

North American retailers

If your company wishes to purchase puppets for resale or commercial use, please fill out this form with your company's information.

Schools and Libraries and Therapists and Non-profits

If you are from a school, library or retail store and wish to purchase Folkmanis Puppets through our wholesale program for schools libraries and non-profits, please read below. The Buy Puppets Quivers sales are for retail customers only there is no discount offered for schools or libraries through our retail website.

We offer this discount if the following conditions of sale are met:
Folkmanis, Inc. is the manufacturer and wholesale distributor of Folkmanis® Puppets. We distribute primarily to retailers. However, in support of the work of educators and therapists, we are happy to make our puppets available for institutional use at wholesale prices. To minimize competition with our retailers, we require adherence to the following conditions of sale. If, for some reason, these cannot be met, or if merchandise is needed for personal use or as a gift, please contact us for the name and telephone number of a retailer.

TO QUALIFY FOR WHOLESALE PRICES, OUR PRODUCT MUST BE USED IN YOUR INSTITUTION FOR EDUCATION OR THERAPY. We do not sell our puppets at wholesale prices for fund raising or personal use. California organizations must add appropriate (local county) sales tax. Freight: FOB Emeryville, CA. Customer pays all freight charges, including back orders. Freight and handling charge is 15% of merchandise total, COD orders excepted.

To request a wholesale catalog for your institution, please fill out our catalog request form. Please specifiy that this is for use in your school, library or in therapy.

International retailers

Please contact our International Sales Manager either by phone or this form.

Puppet suggestions

For new puppet suggestions please fill out this form if you would like to suggest new puppets for future designs. We will add your puppet suggestion to the inspiration list for our designers. Please note that while we love to hear customer requests, but are not set up to manufacture custom puppet designs. New Folkmanis puppet designs are based on popularity of request, regional considerations, fabric availability, and the designer's own imagination!

Mailing list for introduction of new puppets

Folkmanis comes out with a group of new puppets in January and July of each year. You're welcome to add your email address to our mailing list below if you would like to be notified of our new arrivals.

Folkmanis Puppets website and webmaster

For website usability issues, please contact the Folkmanis Puppets Webmaster via this form. If you are a retailer and wish digital images for Folkmanis Puppets accounts or to place your request for addition into the Retailers Near You section, please visit the Wholesale Customer Site to find the necessary information.

For more information please read our F.A.Q. Page.